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FAQ


FAQ on the company and our products

With our National Geographic Apparel Collection, we have designed sustainable clothing that seamlessly combines sportswear and outerwear. Our collection is aimed at men and women, urban explorers and true adventurers. It is inspired by the values National Geographic has represented for 130 years: The belief in research, science and education, a respectful approach to nature, animals and people as well as curiosity about the new and unknown. Our clothing meets the highest standards in materials, function, cut and design. With great attention to detail, we offer solutions for all kinds of situations and weather: From our integrated face cover to reflectors, breathable and water-repellent fabrics, to vegan high-tech alternatives for our puffer jackets. Intelligent, flexible hybrid models, like outdoor jackets with detachable sleeves or hoods, adjust to unpredictable conditions and combine functional design with modern layering – unmistakably adorned with the “yellow border”, the iconic National Geographic logo, as an eye-catcher with a high recognition factor.

Yes. CoreM is an official licensed partner of National Geographic. We develop, design and produce the National Geographic Apparel Line. As part of the Omnibrand Group, an international strategy developer and textile manufacturer with a sense of ecological and social responsibility, CoreM Ltd. stands for the same primary values: quality, trust and reliability. Since 2015 we have been steadily working on living up to our social responsibility and improving our ecological footprint. 
Making statements is part of our design. We develop iconic products that are based on perfect craftsmanship, incorporate highly innovative techniques and have a convincing concept, down to the smallest detail. Our National Geographic Apparel Collection combines the values of National Geographic and the National Geographic Society with our design codes – and sets a new standard in functional fashion.

Sustainable fashion respects people, animals and nature and opposes waste and pollution. On the one hand, that means that biologically cultivated materials such as organic cotton and algae fibres as well as recycled materials like fillers made from PET bottles are given preference. Resource-efficient production is another factor: The water and energy consumption are kept as low as possible, as is the use of chemicals in the processing of certain materials. In addition to that, a very watchful eye is kept on fair conditions for employees. Among other things, that means that child labour is not tolerated. Working hours are fixed and wages are fair. Also, the transportation distances of individual materials should be proportionate in relation to the final product. In general, high quality clothing made from good resources and materials under conscientious production conditions is also sustainable because it lasts longer – meaning it maintains its shape and colour, does not tear and only wears out gradually or not at all. From a fashion perspective, clothing is also sustainable when it shifts its focus from short-lived trends to classic looks, practicality, versatility and usefulness, just like our durable outdoor jackets. And first and foremost, when it brings you joy for a long time. 
We are also actively committed to sustainable shipping. Our goal is to exclusively use recycled and/or compostable packaging materials by the end of 2021.
With the aim of being a pioneer and role model for a sustainable textile industry and a responsible approach to resources, the environment and our employees, our ambition is to constantly develop and optimise our work, our supply chains and networks, and our sustainable clothing. In the firm belief that we can help shape and improve the world, we are constantly working to develop our products with innovative production methods and materials that do our social responsibility justice and improve our environmental footprint. That includes high-tech fabrics such as comfortemp® vegan padding made from PET bottles, durable nylon and recycled polyester as well as eco-certified organic cotton and biodegradable SeaCell™ fibres – a renewable and naturally decomposable raw material from the Icelandic fjords with excellent wearing properties. As a result, a lot of our outdoor jackets are up to 100 percent sustainable: Our puffer jackets are made of 100 percent recycled and vegan materials. Our sweatshirts and T-shirts are made of up to 100 percent compostable organic cotton or algae fibres.
Transparency is a prerequisite for a sustainable textile industry, which is why we work so closely with our suppliers and industry partners. Constant quality assessments are an instrument in achieving our self-imposed goals of producing in the most climate-friendly way possible. Only then can we offer our customers sustainable, responsible and environmentally friendly products. 

The quality of our garments and their production is based on continuous research and regular quality controls. That is why we keep ourselves updated on new production techniques in the international textile industry, travel to production sites all over the world and regularly convince ourselves of the quality of our production partners in person. In the last eight years, we were able to build a trustworthy network of premium clothing factories in Asia and Europe and have developed into one of the most reliable, quality-conscious partners in the industry.

Bangladesh is an important production location. That is why we have invested a lot of energy in reliable business relationships over the past years.
When the clothing factory Rana Plaza collapsed in 2013 and thousands of people lost their lives, it shook us to the core. It was the biggest accident in the international textile industry to date. This inconceivable tragedy triggered a long overdue discussion and, eventually, the gradual improvement of the circumstances on site, so that catastrophes like this would not happen again. We were faced with the question of how we could contribute to further prevention and help improve the acute situation. One answer was to initiate a two-year project to drastically improve the existing standards, funded by the German Federal Ministry for Development. One of the central issues was improving the internal quality in the textile and clothing factories as quickly and directly as possible, another was developing educational structures in the garment industry in Bangladesh. Since the start of the project in 2015, comprehensive measures to improve social and environmental standards, productivity and quality management have been introduced in four of the textile factories we work with, with a total of around 10,000 employees. In order to solve concrete problems and conduct on-site analyses, we founded a think tank with other experts in the industry. The core objectives we defined centre on improvements in the following key areas: The health and safety of our workers, productivity and the reduction of our energy and water consumption.
In the meantime, we have seen great improvements in all areas. One factory was able to reduce its electricity consumption by 58%, while another factory increased its production efficiency by 22%. Regular employee training courses and workshops ensure better health and safety for the workers. On top of that, safety measures in the event of fires, earthquakes and floods are regularly communicated and rehearsed.

As voluntary members of the Business Social Compliance Initiative (BSCI), it is our task and our obligation to bring about systematic improvement for workers in our supply chain and to develop the necessary measures. Both occupational health and safety and environmental awareness are part of our code of conduct. It is our goal to define above-average workplace standards for workers in our supplier factories while also ensuring fair, safe and healthy working conditions. All our factories are 100 percent BSCI-certified and are regularly examined by independent inspectors in order to maintain a safe and healthy work environment.

FAQs on purchases, returns and shipment

You can reach us at the phone number +49 541-20187972 (Monday to Friday, 8 am — 8 pm) or send an e-mail to [email protected].

In our online shop we offer payment by credit card, debit card, Paypal, Apple Pay, invoice and instant bank transfer. In our international online shop the payment methods have been set according to the country of delivery.
Within Germany and Europe, we ship our goods with DPD from our warehouse in Bielefeld.

If your National Geographic Apparel Garments do not fit properly or meet your expectations, you can return them to us within 14 days of receipt. Unfortunately, an exchange is not possible. If you need a different size, please place a new order and return the item that does not fit. You can find more information on returns here.

Due to the Corona pandemic, there may be slight delays in shipping and delivery by our partner DPD. Processing orders currently takes 2 workdays.